A growing pet services business was managing bookings, vet records, daily care logs, and billing across paper forms and a mix of consumer apps — leading to errors, staff overhead, and frustrated owners.
A purpose-built platform with self-serve booking, digital pet profiles, care logs accessible by staff and owners in real time, automated billing via Stripe, and Twilio-powered SMS check-in alerts.
73% of bookings moved to fully self-serve. Staff admin time dropped by 60%. Customer satisfaction climbed to 4.9/5, and repeat booking rates increased by 34%.